Infrastructure

Highly performing, secure, and reliable infrastructure that keeps your data safe and protected.

Utilizing a state-of-the-art datacenter with the latest technologies and equipment, advanced levels of security and a 24×7 team of on-site dedicated professionals.

CiviCore understands the concerns non-profit and public agencies have regarding the security and confidentiality of their data. In addition, agency staff want to be able to reach CiviCore staff and ask for help and support when needed.

CiviCore hosts its applications at a state-of-the-art data center.

The facility features biometric and physical control devices, manned 24/7/365 security and video surveillance, advanced fire suppression, a temperature and particulate controlled environment, battery backups, dual power generators, and multiple Gigabit Ethernet connections.

System reliability and security is of paramount importance to CiviCore and our clients. Maintaining reliable and secure systems is a multidimensional effort requiring careful planning and consideration of the physical environment, architecture, network and data transmission, intrusion detection and access controls, authorization policies, redundant storage, and data retention policies. Please contact us for more information about our platform infrastructure.

CiviCore utilizes industry leader Amazon Web Services (AWS) for server hosting. AWS provides highly secure data centers that utilize state-of-the art electronic surveillance and multi-factor access control systems. Data centers are staffed 24×7 by trained security guards, and access is authorized strictly on a least privileged basis. Amazon is recognized as the global leader in cloud computing providing the most scalable, reliable, and affordable service in the industry. CiviCore passes the benefits of AWS on to our clients.

CiviCore places a top priority on system security. Depending on the sensitivity of the data being transmitted Secure Sockets Layer (SSL) Protocol and Server Digital Certificates are used to encrypt data traffic between our servers and client machines. CiviCore servers are protected by network firewalls. These firewalls protect CiviCore servers from unauthorized network access and traffic. CiviCore servers are continually monitored for unauthorized access by CiviCore software engineers and third party vendors.

You can trust your data is stored safely with redundant backups, even in the event of natural disaster. CiviCore’s infrastructure. Client databases are backed up daily on the CiviCore network infrastructure. Data is encrypted using 256-bit advanced encryption standards before being transmitted out of the production environment to an off-site secure facility. Multiple backup locations are used to store 14 days of encrypted daily data backups to guard against a single point of failure. Frequent tests of backup procedures are used to ensure data integrity of backups.

CiviCore partners with several third party vendors to provide best-in-class infrastructure and security. The following organizations contribute.

Partners

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